ICarrygo.com – Our client, a leading and reputable
Online Travel Agency with presence in Abuja and
kaduna, is urgently in need to fill the position
Job Title: Ticketing and Reservation Officer
Locations: Abuja and Lagos
Employment type- Full time
We need candidates with experience in booking,
ticketing, reservation and customer care
The officer will handle ticketing and reservation
for the company and will also interface with
customers in addressing their issues, inquiries
and relaying timely information to clients.
The ticketing and reservation officer will be
reporting to Operations manager.
Receives calls from online customers and
dealing with customer related issues and
Ensures proper flight reservation, hotels and
cars, and issue ticket and voucher where
Ensures effective and efficient intra and
interpersonal communication with the customers
Educates and enlightens customer on the new
and existing products of the company
Ensures adequate solution to customers on any
difficulty encounter why booking ticket on their
Prepares and forwards daily sales report to the
account department at every close of business.
Ensures proper balancing of every online
transaction, off-line transaction, walk-in
customer on daily basis and present it to
account department for review
Provides a simple income and expenditure of
the company at the end of every month
Follows up on every prospects and pending
transaction on a daily basis
Informs travel agents in other locations of
space reserved or available
Telephones customer or ticket agent to advise
on changes with travel conveyance or to
Assigns specified space to customers and
maintains computerized inventory of passenger
Determines whether space is available on travel
dates requested by customer.
Handles customer inquiries with the ability to
convert inquiries into sale
Performs other job functions as it will be
assigned by your supervisor.
Problem- solving skills.
Good customer service skills
Very hospitable and courteous
Ability to handle customers’ grievances without
loosing the customers.
Willingness to work with a strong drive.
Ability to multi task with a strong drive for
Good written and communication skills.
Must be able to handle pressure and work with
Strong persuasion and negotiation skills
Candidate must have 1-3 years experience in a
notable and structured online travel agency firm
with experience in ticketing and reservation and
in customer service.
Application Closing Date
19th March, 2017.
Method Of Application
Interested and qualified candidates should send
their CV’s to: firstname.lastname@example.org with subject as
‘Ticketing and Reservation Officer’ with the
preferred location as ‘Abuja’ or ‘Kaduna’. (e.g
‘Ticketing and Reservation Officer- Abuja’)
Any application that does not meet this
application method will automatically be
Only successful candidates will be contacted.