Vacancies for customers service agent

The customer service department is responsible
for every customer relationship and services, the
customer service executive will also be
responsible for organizing and supervising all of
the administrative activities that facilitate the
smooth running of an office, as well as the
generation and development of new business
opportunities.
The Graduate trainee will be responsible for
staffing, and training.
Other Responsibilities include:
Providing professional service to customers and
liaising with key parties including third party
suppliers and other company offices.
Process sales invoicing in accordance with
established procedures and standards.
Receive supplier purchase invoices, ensuring
they are correct and passed to appropriate
department for processing.
Help ensure each shipment generates the
maximum contribution to the company by
keeping constant focus on meeting the
required service level at the lowest possible
cost.
Maintain and file all records in accordance
with company procedure.
Constantly review working processes with
carriers and transport companies to ensure
best practice, but also that fees charged are
inline with competitors.
Assist the sales team with quotations and
client/product knowledge.
Work in conjunction with the Customer
Services Team Leader, which will require you
to produce reports and statistics for
meetings.
Delegating work to staff and managing their
workload and output
Writing reports for management and
delivering presentations
Responding to customer queries and
complaints
Ensuring company policies are observed
Ensuring all appliances and equipment are
working at optimum level
Produce weekly report of all activities
Performing other related duties as required
Skills and Competencies
Ability to communicate effectively with both
the external and internal customers
Ability to multitask
Excellent oral and written communication
skills
Time and self-management skills
Supervisory skills
Relationship Management
Ability to work well under pressure
Well-organized
Strong client management skills
Requirements
1-3 years cognate experience.
Minimum OND
How To Apply:
Forward a detailed CV to
cvapplyonline@gmail.com

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